Ticketing System Guide for Conference Websites

Introduction

The ComSoc ICT Ticketing System allows staff and volunteers to submit support/content requests for conference web sites. As these projects begin, staff and volunteers are notified by a welcome email from ICT staff when they’ve been added to a project and can begin submitting requests.

What staff or volunteers can request depends on the particular project and is outlined in the welcome email and initial conversations with ICT staff. For example, changes to existing content may be requested for a conference website.

Using the ticketing system ensures that all requests are received, tracked, and completed.

Signing In

Please look out for a Jira invitation to create an account in Jira. Once you have created the account, you will be able to submit requests.

To submit a request, go to https://comsoc.atlassian.net/servicedesk/customer/portal/5.

Making a Request

When you’re signed into Jira, you will be taken to the Conference Content Requests page.

An example of the Conferences Content Requests form

You will need to select the request option that best matches your request type. Please note that some requests have specified requirements.

An example of a General Conference Website Updates form

Enter in a Subject and a Description for your request. The subject should be short and simple - and does not need to include which website/project you're asking about.
Select the Conference and enter the Conference Year
Enter the Website URL for the page that needs to be updated
Attach any files that may be needed for your request
Set a Due date if needed
Click Send

Your request will be created and ICT staff members will be notified by email. You will be emailed when the ticket is updated or completed. You can reply to the ticket emails if you need to share any more information.

Please limit each ticket to a single request, or a small group of related requests. For example, if multiple corrections need to be made on the Committee page, that can be a single ticket. However, if content needs to be added across multiple pages please make a ticket for each page.

Graphics and Branding Resources

Please review the Image Use Policy before submitting a request to add images to the website.

Homepage Slideshow
The IEEE ComSoc Marketing team provides IEEE brand compliant marketing images for the homepage slideshow. Please contact the IEEE ComSoc Marketing team if you would like to request changes to the existing slideshow banners.

Support

If you have issues accessing your Jira account, contact Natasha Simonovski.