Introduction
The ComSoc ICT Ticketing System allows staff and volunteers to submit support/content requests for www.comsoc.org. Staff and volunteers are notified by a welcome email from ICT staff when they’ve been added to Jira and can begin submitting requests.
Using the ticketing system ensures that all requests are received, tracked, and completed.
Signing In
Please look out for a Jira invitation to create an account in Jira. Once you have created the account, you will be able to submit requests.
To submit a request, go to https://comsoc.atlassian.net/servicedesk/customer/portal/4.
Sign in with your email address and password. If you would like to reset your password, contact Natasha Simonovski at n.simonovski@comsoc.org.
Making a Request
When you’re signed into Jira, you will be taken to the www.comsoc.org Content Requests page.
You will need to select the request option that best matches your request type. Please note that some requests have specified requirements.
- Enter in a Subject and a Description for your request. The subject should be short and simple. Please include the URL of the webpage you would like to update.
- Attach any files that may be needed for your request (optional)
- Set a due Due date if needed
- Click Send
Your request will be created and ICT staff members will be notified by email. You will be emailed when the ticket is updated or completed. You can reply to the ticket emails if you need to share any more information.
Please limit each ticket to a single request, or a small group of related requests. For example, if multiple corrections need to be made on a Journal’s Editorial Board page, that can be a single ticket. However, if content needs to be added across multiple pages for a Journal’s website, please make a ticket for each page.
Support
If you have issues accessing your Jira account, contact Natasha Simonovski at n.simonovski@comsoc.org.